Abhinav Arora, Eureka Outsourcing Solutions: Building strong connections to surge ahead

Years of working in the industry, your contribution reflects versatility and volubility. What has influenced your decision making process at various stages?

I have spent over 20 Years in Information Technology Enabled Services (ITES) industry and have seen transformation that “ Outsourcing Services ” industry has gone through in nearly last two decades. I have always and actively adopted new age technologies to add value to our customers processes, cutting down operations costs, bridging the gap between the digital and the conventional brick-and-mortar model by adding multi-channel and back-office support and eventually ventured into KPO services. This is in the Year 2000, Telecom Service Providers in India like BSNL , Airtel , Vodafone and others were causing a Paradigm shift moving from 3G and 4G environment, Era of Millennial where Digital Platforms and Fin-techs were taking the centre-stage and deeper penetration and wide acceptance of IoT. This is while India was becoming the worlds most favoured market for BPO companies offering a rich talent pool, enormous technological capabilities and untapped market.

A n acc o m p l is h m e n t t h a t yo u c on sider t o b e t h e m o s t si g nifi c a n t in yo ur c ar e er?

I personally feel that my true sense of accomplishment is yet to come as it is always an ongoing journey. However, the success story of “Eureka Outsourcing Solutions” is a journey of pride and in a way “Accomplishment” for me. The organisation has grown at a rate of 45% Y-o-Y since 2014 to become one of the fastest growing outsourcing company of the country.

H o w do yo u i n t e g r a t e c o rp o r a t e p h il a n t h ro p y o r c o rp o r a t e so c ia l r e s p on s ib i l i t y a s a p a r t o f yo ur bu si n e s s s t r a t e g ies?'

If you analyse, BPM industry in itself is selflessly contributing to the entire society by its inherent nature of business. On one hand we are able to generate substantial employment and livelihood for people, and on the other hand we enable our employees to pursue and fulfil their dreams for their future. A large section of our employee base is enabled to support education on their own. Thus, it’s a “Moral Philanthropy” which comes be default in all our business action and strategies.

Tried incorporating following values include:

People First – Providing right platform, challenges & opportunities to grow leaders at every level

Global Reach – Going beyond geographical boundaries

Customer Centricity – Passionate about delivering outstanding customer experience

Focus on Quality – Seamless delivery exceeding industry’s best practices

Technology Innovation – Enabling technology to deliver excellence

Collaboration – Delivering collective brilliance