Jinand Shah: World's Best Emerging Leader 2022

WCRCLEADERS in conversation with Jinand Shah, Managing Director, Online PSB Loans

Jinand Shah, Managing Director, Online PSB Loans

What makes a strong leader? What are your key leadership strengths that make the strongest attributes of success?

Strong Leader is always made by a Strong Team.

There is no Leader without a Team and the stronger the Team – the stronger the Leader. This is what keeps us ahead of the curve. It has always been the Team that has led to our success. This Team has ownership of the projects, got the liberty to fail , got full support to innovate, and got everything that is needed to succeed as well.

As a Strong Leader, one needs to be an integral part of this Team – knowing on-ground realities and ensuring everyone is fully motivated to achieve a common goal. Our common goal coincides with the benefit of society at large which gives more happiness to everyone in achieving this goal.

For a leader - keeping everyone aligned for the common goal and spreading the happiness from the outcomes is what makes one a strong leader with a very strong team.

One cannot do everything on his own, so leading by example a team that believes in the purpose is key to success for a strong leader.

An accomplishment t h a t yo u c on sider t o b e t h e m o s t si g nifi c a n t in yo ur c ar e er? What challenges did you face to reach success?

Digitization of MSME Lending ecosystem in India.

While there were many players who helped MSMEs in multiple ways by generating leads, raising funds, etc., there was no system in place that was completely digital and something that reduced the TAT for the MSMEs’.

For the first time, we were able to conceptualize and implement the concept of digital loan approval in 59 minutes and plug the lenders into the other end of the ecosystem so efficiently that the whole process is now seamless. All the pain points of the MSMEs were identified and a solution was brought to the table. From bringing in a single application form that was compatible with all bank loan processes, multiple integrations like GST, income tax, bank statement, and credit bureaus in real-time for verification of loan applications and providing 1000+ data checkpoints to the bankers reducing their time and effort equally.

To achieve this, we had to shift the existing technology infrastructure to the next level. Some of our stakeholders were not digitally equipped to adopt this. So, we had to work hard with them, so they could provide us with reports in real-time to streamline the loan process. It took 2 years of constant hard work to convert the loan process digitally and provide digital approval in 1 day and eventually 59 minutes.