Lovkesh Kapur: A World Class Business Leader building a passionate customer focused brand

Selected as WCRCLEADERS World's Best Emerging Leaders 2022, Lovesh Kapur is building a world class consulting firm through key focus on customer solutions

WCRCLEADERS in conversation with Lovkesh Kapur, Managing Director, SapienceS2P

What makes a strong leader? What are your key leadership strengths; the ones that are the strongest markers for success?

A strong leader needs to be able to stand up for what they believe, but still have a willingness to learn from those around them and grow with their team. A clear vision of their goals and how they plan to get there is also a must.

In my case, I saw the frustrations of both clients and fellow team members whilst working as a freelance SAP procurement consultant. I could see a better way for myself and my colleagues to share our skills with customers, giving them a faster, cheaper service with access to more experienced specialists at the same time.

The combination of flat team structure, agile methods and flexible working conditions mean we have no trouble attracting top talent in a marketplace notorious for skills shortages. At the same time customers return time and again. All proof that my leadership methods are working.

Lovkesh Kapur, Managing Director, SapienceS2P

Tell us about an accomplishment that you consider to be the most significant in your career. What challenges did you face achieving this success?

Founding SapienceS2P probably isn’t the most significant accomplishment in my career, but growing it to where it is today despite a global pandemic certainly is! Luckily for us, my highly flexible onshore-offshore business model immediately lent itself to working around the problems of Covid and its lockdowns.

List 5 in order of importance the key qualities of a successful leader in these challenging times:

What is your vision, and how do you share that with your shareholders, employees and others?

My vision is to bring every customer the best possible digital procurement solution, no matter what their needs are. This can mean helping potential clients through multi-year bespoke roadmaps, or a simple software update. The right solution delivered at the right time and in the right way is essential if every company is going to see the benefits of a truly global and worldwide procurement infrastructure in our lifetime.

How do you drive active business improvements and how does that impact your subordinates?

Any business developments within SapienceS2P are always built by working closely with whichever team members are likely to be affected. In fact, these would be the team members involved in driving the changes. This serves to empower my subordinates and helps make sure any business changes are fit for purpose.